Research Analyst disclosures
Disclosure
Wryght Research & Capital Pvt Ltd is registered with SEBI as a Research Analyst with INH000017295 as the SEBI registration number. The registered office address of Wryght Research & Capital Pvt Ltd is 102, Shagun Vatika, Prag Narayan Road, Lucknow 226001, India. The CIN number of the company is U67100UP2019PTC123244.
The content and data available in the material prepared by the company and on the website of the company, including but not limited to index value, return numbers and rationale are for information and illustration purposes only. Charts and performance numbers do not include the impact of transaction fee and other related costs. Past performance does not guarantee future returns and performances of the portfolios are subject to market risk. Data used for calculation of historical returns and other information is provided by exchange approved third party vendors and has neither been audited nor validated by the Company. Detailed return calculation methodology is available here. Detailed volatility calculation methodology is available here.
Information present in the material prepared by the company and on the website of the company shall not be considered as a recommendation or solicitation of an investment. Investors are responsible for their investment decisions and are responsible to validate all the information used to make the investment decision. Investor should understand that his/her investment decision is based on personal investment needs and risk tolerance, and information present in the material prepared by the company and on the website of the company is one among many other things that should be considered while making an investment decision. Investments in securities market are subject to market risks. Read all the related documents carefully before investing.
Registration granted by SEBI, membership of BASL (in case of RAs) and certification from NISM in no way guarantee performance of the intermediary or provide any assurance of returns to investors. The purpose of the Document is to provide essential information about the Research Analyst Services in a manner to assist and enable the prospective client/client in making an informed decision for engaging Research Analyst before investing.
A. Descriptions about Wright Research (“WR”)
History, Present business and Background
Wright Research (WR), in its capacity as a SEBI-Registered Research Analyst, is dedicated to providing in-depth and objective research and market analysis. WR specializes in generating insights based on data-driven methodologies and market research, aimed at helping clients and investors make informed decisions. Our research covers a wide spectrum of securities, industries, and market trends, without providing personalized research analysis or engaging in client-specific risk profiling. WR focuses on delivering research reports and recommendations based on publicly available data, financial reports, and market conditions.
Terms & Conditions for Research Analyst Services
WR provides Research Analyst services that include the publication of research reports, security analysis, and market insights. These services are delivered through various means, such as reports, newsletters, and digital platforms. WR does not engage in executing transactions or managing individual portfolios, nor does it provide personalized advisory services like risk profiling or client-specific investment recommendations. All decisions based on WR’s research are made solely by the client, and WR assumes no responsibility for the outcomes of such decisions. The terms of use for WR’s research services are governed by the agreements and disclosures made available to all clients, and WR reserves the right to amend or update these terms as necessary.
Disciplinary history
No action has been taken against the Individual or the Company as an Research Analyst by any regulator.
Annual Compliance Audit
Disclosure with respect to compliance with annual compliance audit requirement for the last and current financial year:
| Financial Year | Compliance Audit Status | Year Conducted | Remarks |
|---|---|---|---|
| FY20-21 | Completed | 2021 | - |
| FY21-22 | Completed | 2022 | - |
| FY22-23 | Completed | 2023 | - |
| FY23-24 | Completed | 2024 | - |
| FY24-25 | Completed | 2025 | - |
Affiliations with other intermediaries
No other affiliations or intermediaries have been registered.
B. Disclosures with respect to receipt of any consideration by way of remuneration or compensation or in any other form whatsoever, received or receivable by WR or any of its associates or subsidiaries for any distribution or execution services in respect of the researchs or securities for which the research analysis is provided to the client
WR do not have any distribution or execution arrangement with the issuers of the securities, that WR publishes research on.
C. Disclosure of consideration by way of remuneration or compensation or in any form whatsoever with respect to recommending the services of a stock broker or other intermediary to a client
WR does not recommend services of any stock broker or intermediary to a client. WR does not have any commission sharing agreement with any intermediary for recommending the services either as a stock broker or as other intermediary.
D. Disclosures with respect to WR’s own holding position in financial products / securities
Although WR is not registered as a broker with SEBI, it is not actively engaged in to any proprietary trading. It invest in financial products / securities.
E. Actual or potential conflicts of interest arising from any connection to or association with any issuer of products/ securities, including any material information or facts that might compromise its objectivity or independence in the carrying on of research analyst services:
WR is a separately identifiable department which has an independent activity of providing the Research Analyst services. WR does not provide any other services in stock broking, depository, and distribution of mutual funds and third party products. We provide portfolio management services as well.
F. Disclosure of all material facts relating to the key features of the research, particularly, performance track record, warnings, disclaimers etc.
Clients are requested to go through the detailed key features, performance track record of the product, or security including warnings, disclaimers etc. before investing as and when provided by the Research Analyst. Such product materials may also be available to www.sebi.gov.in or www.nseindia.com or www.bseindia.com.
G. Drawing client’s attention to warnings, disclaimers in documents, advertising materials relating to investment products.
WR and the Research Analysts of WR who provide the research analysis to the clients, shall draw the client’s attention to the warnings, disclaimers in documents, advertising materials relating to an investment product/s which he/she/they is/are publishing in the research.
H. Standard Risk Factors as perceived by Research Analyst:
- Investments in equities, derivatives and mutual funds are subject to market risks and there is no assurance or guarantee that the objective of the research will be achieved. The past performance does not indicate its future performance. There is no assurance that past performances will be repeated. Investors are not being offered any guaranteed or indicative returns.
- The performance of the research may be affected by changes in Government policies, general levels of interest rates and risks associated with trading volumes, liquidity and settlement systems in equity and debt markets.
- Investments in the research which the Clients have opted are subject to wide range of risks which inter alia also include but not limited to economic slow down, volatility & illiquidity of the stocks, poor corporate performance, economic policies, changes of Government and its policies, acts of God, acts of war, civil disturbance, sovereign action and /or such other acts/ circumstance beyond the control of WR or any of its fellow subsidiaries.
- The names of the research do not in any manner indicate their prospects or returns. The performance in the equity research may be adversely affected by the performance of individual companies, changes in the market place and industry specific and macro-economic factors.
- Investments in debt instruments and other fixed income securities are subject to default risk, liquidity risk and interest rate risk. Interest rate risk results from changes in demand and supply for money and other macroeconomic factors and creates price changes in the value of the debt instruments.
- Engaging in securities lending is subject to risks related to fluctuations in collateral value / settlement/ liquidity/counter party.
- The research may use derivatives instruments like index futures, stock futures and options contracts, warrants, convertible securities, swap agreements or any other derivative instruments. Usage of derivatives will expose portfolio to certain risk inherent to such derivatives.
- The use of derivative requires a high degree of skill, diligence and expertise. Thus, derivatives are highly leveraged instruments. Small price movement in the underlying security could have a large impact on their value. Other risks in using derivatives include the risk of mis-pricing or improper valuation of derivatives and the inability of derivatives to correlate perfectly with underlying assets, rates and indices.
General Risks:
We trust that, before executing on the research of the Research Analyst,we have provided you with all the information about the research, risk factors etc. and you have gone through all the relevant information about the research and have sought requisite clarification about the same.
WR shall maintain complete confidentiality of all information provided by the client/s and shall not disclose any such information, without your prior consent except if such disclosure is required to be made in compliance with any applicable law or regulatory direction
Wright Research & Capital Pvt Ltd may, from time to time, hold certain stocks recommended in the model portfolios within its Portfolio Management Services (PMS), which operates independently and separately from the research analyst team. There is a strict segregation of duties between the portfolio manager responsible for PMS research, investment, and management, and the research analyst responsible for model portfolio recommendations under our RA services. This structure eliminates any conflict of interest, as the PMS team operates independently and does not share stock insights, advice, or inputs with the research analyst team. Robust internal controls are in place to monitor and mitigate any potential conflicts, maintaining transparency and prioritizing client interests.
Grievance Redressal Mechanism:
In case of any grievance / complaint, an investor may approach the concerned Research Analyst who shall strive to redress the grievance immediately, but not later than 21 days of the receipt of the grievance.
- In case you are not satisfied with our response you can lodge your grievance with SEBI at https://scores.sebi.gov.in/ or you may also write to any of the offices of SEBI. SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below link: https://play.google.com/store/apps/details?id=com.sebi&hl=en_IN
- ODR Portal could be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link - https://smartodr.in/
Grievance Redressal Mechanism for Accessibility Issues:
In compliance with the SEBI circular, Wryght Research & Capital Pvt Ltd has established a dedicated grievance redressal mechanism to address accessibility-related complaints from persons with disabilities (PwDs).
1. Dedicated Channels
- Email: info@wrightresearch.in
- Helpline: +91-6360127635 (operational Mon–Fri, 9:30 AM – 6:00 PM)
- Web Form: https://help.wrightresearch.in/support/tickets/new
2. Process
- All accessibility-related grievances will be acknowledged within 2 working days.
- Resolution/response will be provided within 15 working days.
- Complex issues requiring longer timelines will be communicated clearly to the complainant.
3. Escalation Matrix
- Level 1: Mr. Lovish Jain, Nodal Officer, Email: lovish@wrightresearch.in, Contact: +91-6360127635
- Level 2: Mr. Siddhesh More, Compliance Officer, Email: siddhesh@wrightresearch.in, Contact: +91-6360127635
Investors Services:
The detail of investor relation officer who shall attend to the investor queries and complaints is mentioned below:
License Holder Name: Wryght Research & Capital Private LimitedBrand Name: Wright Research
SEBI Registration No.: INH000017295
Registered Address: 103, Shagun Vatika, Prag Narayan Road, Butler Colony, Lucknow 226001
CIN: U67100UP2019PTC123244
Support Telephone: +91 6360126635
Support Email: hello@wrightresearch.in
Principal Officer: Siddharth Singh Bhaisora, Email ID: siddharth.bhaisora@wrightresearch.in
Compliance Officer: Siddhesh More, Email ID: siddhesh@wrightresearch.in
Escalation Matrix:
The detail of escalation matrix for investor queries and complaints is mentioned below:
| Details of designation | Contact Person Name | Address where the physical address location | Contact No. | Email-ID | Working hours when complainant can call |
|---|---|---|---|---|---|
| Customer Care | Udhav Malhotra | Wright Research Office Address | 6360127635 | hello@wrightresearch.in | Mon-Fri, 9:30 AM - 6:00 PM |
| Head of Customer Care | Lovish Jain | Wright Research Office Address | 6360127635 | lovish@wrightresearch.in | Mon-Fri, 9:30 AM - 6:00 PM |
| Compliance Officer | Siddhesh More | Wright Research Office Address | 6360127635 | siddhesh@wrightresearch.in | Mon-Fri, 9:30 AM - 6:00 PM |
| CEO | Sonam Srivastava | Wright Research Office Address | 6360127635 | sonam@wrightresearch.in | By appointment |
| Principal Officer | Siddharth Singh Bhaisora | Wright Research Office Address | 6360127635 | siddharth.bhaisora@wrightresearch.in | Mon–Fri, 9:30 AM – 6:00 PM |
Investment in securities market are subject to market risks. Read all the related documents carefully before investing. Registration granted by SEBI, membership of BSE and certification from NISM in no way guarantee performance of the intermediary or provide any assurance of returns to investors.
Investor Charter
A. Vision and Mission Statements for investors
Vision
Invest with knowledge & safety.
Mission
Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.
B. Details of business transacted by the Research Analyst with respect to the investors
- To publish research report based on the research activities of the RA.
- To provide an independent unbiased view on securities.
- To offer unbiased recommendation, disclosing the financial interests in recommended securities.
- To provide research recommendation, based on analysis of publicly available information and known observations.
- To conduct audit annually.
- To ensure that all advertisements are in adherence to the provisions of the Advertisement Code for Research Analysts.
- To maintain records of interactions, with all clients including prospective clients (prior to onboarding), where any conversation related to the research services has taken place.
C. Details of services provided to investors (No Indicative Timelines)
-
Onboarding of clients
- Sharing of terms and conditions of research services.
- Completing KYC of fee paying clients.
-
Disclosure to clients
- To disclose information that is material for the client to make an informed decision, including details of business activity, disciplinary history, terms and conditions of research services, details of associates, risks and conflicts of interest, if any.
- To disclose the extent of use of Artificial Intelligence tools in providing research services.
- To disclose, while distributing a third-party research report, any material conflict of interest of such third-party research provider or provide web address that directs a recipient to the relevant disclosures.
- To disclose any conflict of interest of the activities of providing research services with other activities of the research analyst.
- To distribute research reports and recommendations to clients without discrimination.
- To maintain confidentiality with respect to publication of the research report until made available in the public domain.
- To respect data privacy rights of clients and take measures to protect unauthorized use of their confidential information.
- To disclose the timelines for services provided by the research analyst to clients and ensure adherence to the said timelines.
- To provide clear guidance and adequate caution notice to clients when providing recommendations for dealing in complex and high-risk financial products/services.
- To treat all clients with honesty and integrity.
- To ensure confidentiality of information shared by clients unless such information is required to be provided in furtherance of discharging legal obligations or a client has provided specific consent to share such information.
D. Details of grievance redressal mechanism and how to access it
-
Investor can lodge complaint/grievance against Research Analyst in the following ways:
Mode of filing the complaint with research analyst
In case of any grievance / complaint, an investor may approach the concerned Research Analyst who shall strive to redress the grievance immediately, but not later than 21 days of the receipt of the grievance.
Mode of filing the complaint on SCORES or with Research Analyst Administration and Supervisory Body (RAASB)
- SCORES 2.0 (a web-based centralized grievance redressal system of SEBI for facilitating effective grievance redressal in a time-bound manner): https://scores.sebi.gov.in
Two level review for complaint/grievance against Research Analyst:
- First review done by designated body (RAASB).
- Second review done by SEBI.
- Email to designated email ID of RAASB.
- If the investor is not satisfied with the resolution provided by the market participants, then the investor has the option to file the complaint/grievance on SMARTODR platform for its resolution through online conciliation or arbitration.
With regard to physical complaints, investors may send their complaints to:
Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, 'G' Block, Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051.
E. Rights of investors
- Right to privacy and confidentiality.
- Right to transparent practices.
- Right to fair and equitable treatment.
- Right to adequate information.
-
Right to initial and continuing disclosure.
- Right to receive information about all the statutory and regulatory disclosures.
- Right to fair and true advertisement.
- Right to awareness about service parameters and turnaround times.
- Right to be informed of the timelines for each service.
- Right to be heard and satisfactory grievance redressal.
- Right to have timely redressal.
- Right to exit from financial product or service in accordance with the terms and conditions agreed with the research analyst.
- Right to receive clear guidance and caution notice when dealing in complex and high-risk financial products and services.
-
Additional rights to vulnerable consumers.
- Right to get access to services in a suitable manner even if differently abled.
- Right to provide feedback on the financial products and services used.
- Right against coercive, unfair, and one-sided clauses in financial agreements.
F. Expectations from the investors (Responsibilities of investors)
Do's
- Always deal with SEBI registered Research Analyst.
- Ensure that the Research Analyst has a valid registration certificate.
- Check for SEBI registration number. Please refer to the list of all SEBI registered Research Analysts available on SEBI website: https://www.sebi.gov.in/sebiweb/other/OtherAction.do?doRecognisedFpi=yes&intmId=14
- Always pay attention towards disclosures made in the research reports before investing.
- Pay your Research Analyst through banking channels only and maintain duly signed receipts mentioning the details of your payments. You may make payment of fees through Centralized Fee Collection Mechanism (CeFCoM) of RAASB if the research analyst has opted for the mechanism (applicable for fee paying clients only).
- Before buying/selling securities or applying in public offer, check for the research recommendation provided by your Research Analyst.
- Ask all relevant questions and clear your doubts with your Research Analyst before acting on recommendation.
- Seek clarifications and guidance on research recommendations from your Research Analyst, especially if it involves complex and high-risk financial products and services.
- Always be aware that you have the right to stop availing the service of a Research Analyst as per the terms of service agreed between you and your Research Analyst.
- Always be aware that you have the right to provide feedback to your Research Analyst in respect of the services received.
- Always be aware that you will not be bound by any clause prescribed by the research analyst which is contravening any regulatory provisions.
- Inform SEBI about Research Analyst offering assured or guaranteed returns.
Don'ts
- Do not provide funds for investment to the Research Analyst.
- Don't fall prey to luring advertisements or market rumors.
- Do not get attracted to limited period discount or other incentive, gifts, etc. offered by Research Analyst.
- Do not share login credential and password of your trading, demat or bank accounts with the Research Analyst.
Complaints
Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.
- Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Client Servicing Team on info@wrightresearch.in. Alternatively, the Investor may call on +91 6360127635
- A letter may also be written with their query/complaint and posted at the below mentioned address: Wright Research, The Capital 815A/B-Wing, opp. ICICI Bank, G Block BKC, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra 400051
- Clients can write to the Compliance Officer at hello@wrightresearch.in if the Investor does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 10 business days of approaching the Compliance Officer.
- In case you are not satisfied with our response you can lodge your grievance with SEBI at https://scores.sebi.gov.in/ or you may also write to any of the offices of SEBI. SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below link: https://play.google.com/store/apps/details?id=com.sebi&hl=en_IN
- ODR Portal could be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link - https://smartodr.in/
Trend of monthly disposal of complaints
Sr.No. |
Month |
Carried forward from previous month |
Received |
Resolved* |
Pending# |
1 |
Jul, 2024 |
0 |
0 |
0 |
0 |
2 |
Aug, 2024 |
0 |
0 |
0 |
0 |
3 |
Sep, 2024 |
0 |
0 |
0 |
0 |
4 |
Oct, 2024 |
0 |
0 |
0 |
0 |
5 |
Nov, 2024 |
0 |
0 |
0 |
0 |
6 |
Dec, 2024 |
0 |
0 |
0 |
0 |
7 |
Jan, 2025 |
0 |
0 |
0 |
0 |
8 |
Feb, 2025 |
0 |
0 |
0 |
0 |
9 |
Mar, 2025 |
0 |
0 |
0 |
0 |
10 |
Apr, 2025 |
0 |
0 |
0 |
0 |
11 |
May, 2025 |
0 |
0 |
0 |
0 |
12 |
Jun, 2025 |
0 |
2 |
2 |
0 |
13 |
Jul, 2025 |
0 |
0 |
0 |
0 |
14 |
Aug, 2025 |
0 |
0 |
0 |
0 |
15 |
Sep, 2025 |
0 |
0 |
0 |
0 |
16 |
Oct, 2025 |
0 |
0 |
0 |
0 |
17 |
Nov, 2025 |
0 |
0 |
0 |
0 |
18 |
Dec, 2025 |
0 |
0 |
0 |
0 |
19 |
Jan, 2026 |
0 |
0 |
0 |
0 |
20 |
Feb, 2026 |
0 |
0 |
0 |
0 |
21 |
Mar, 2026 |
0 |
0 |
0 |
0 |
22 |
Apr, 2026 |
0 |
0 |
0 |
0 |
23 |
May, 2026 |
0 |
0 |
0 |
0 |
24 |
Jun, 2026 |
0 |
0 |
0 |
0 |
Grand Total |
0 |
2 |
2 |
0 |
Month Complaints
Received from |
Pending last month |
Received |
Resolved |
Pending over 3 months |
Average resolution time |
Total pending |
Investors |
0 |
0 |
0 |
0 |
0 |
0 |
SEBI Scores |
0 |
0 |
0 |
0 |
0 |
0 |
Other Sources |
0 |
0 |
0 |
0 |
0 |
0 |
*Inclusiveof complaints of previous months resolved in the current month.
#Inclusiveof complaintspending as on the last day of the month.
Trend of annual disposal of complaints
SN |
Year |
Carried forward from previous year |
Received |
Resolved* |
Pending# |
1 |
2024-25 |
0 |
0 |
0 |
0 |
2 |
2025-26 |
0 |
2 |
2 |
0 |
GrandTotal |
0 |
2 |
2 |
0 |
*Inclusiveof complaints of previous years resolved in the current year.
#Inclusiveof complaintspending as on the last day of the year.
Grievance Redressal Mechanism
Investor Grievance Redressal Policy of Wryght Research & Capital Private Limited — SEBI Registered Research Analyst (Reg. No. INH000017295) and SEBI Registered Portfolio Manager (Reg. No. INP000007979).
1. Objective
Providing excellent service on a regular and consistent basis is very important for the organisation’s sustained growth. Wright Research (“WR”) believes that quick and effective handling of complaints as well as prompt corrective & preventive actions and processes are essential for providing our services. This policy document is to enable to put in place an effective and suitable mechanism for receiving and addressing complaints from investors with specific emphasis on resolving such complaints fairly and expeditiously.
Objective of this policy document is to ensure that:
- Issues raised by investors are dealt with courtesy and are resolved on time.
- The Company will treat all the complaints efficiently and fairly without any bias.
Definitions:
- Investors: shall mean an individual, entity, body corporate or such other person who shall be an investor in securities.
- Complaint or grievance: is “An expression of dissatisfaction made by the Investor related to the services of Wright Research”. This however needs to be differentiated from matters like from general feedback, enquiry before the due date.
- Client/ Customer: shall mean client/ customer of Wright Research.
- Redressal: can be defined as a process or action resulting in giving solution to the problem faced by an Investor.
2. Guiding Principles
- Transparency: The “Investor” to be provided with information regarding the channels to convey and resolve their issues. In addition, if the resolution is expected to take longer time, same should be communicated to the Investor.
- Accessibility: The Company will enable the Investors to communicate their complaints/issues and avail redressal services through multiple channels.
- Escalation: Information on the process of escalation of complaints to higher level, in case the Investor is not satisfied with the resolution provided by the current person handling the same.
3. Grievance Redressal Policy — Registration of Complaints
Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards client.
The various channels available to Investors for registering the complaints are as follows:
- SEBI Complaints Redress System (SCORES): SEBI maintains SCORES which is a web based centralized grievance redressal system of SEBI. Investors can lodge their grievances / complaints through the SCORES link available on the SEBI website. SCORES enables investors to lodge and follow up their complaints and track the status of redressal of such complaints online from the above website from anywhere. Investors can also lodge grievances / complaints in physical form at any of the offices of SEBI. Such grievances complaints would be scanned and uploaded in SCORES for processing.
- E-Mail or Fax: Investors can log their complaint or escalate the investor grievance to an email id titled info@wrightresearch.in.
- Grievance Redressal Officer: Investors can contact the Compliance Officer for redressal of issues.
- Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Client Servicing Team on info@wrightresearch.in. Alternatively, the Investor may call on +91 6360127635.
- A letter may also be written with their query/complaint and posted at the below mentioned address: Wright Research, The Capital 815A/B-Wing, opp. ICICI Bank, G Block BKC, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra 400051.
- Clients can write to the Compliance Officer at hello@wrightresearch.in if the Investor does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 10 business days of approaching the Compliance Officer.
4. Resolution of Complaints — Responsibility
- Primary responsibility is with the Compliance Officer to resolve the complaint for which he would liaise with the other relevant departments (like Investment Advisory, Operations, Accounts, Legal, Compliance etc).
- If the issue cannot be resolved by the Compliance Officer, the same will be escalated to the Senior Management.
- All complaints received shall be recorded internally including how the same has been resolved.
- In case of any grievance / complaint, an investor may approach the concerned Research Analyst who shall strive to redress the grievance immediately, but not later than 21 days of the receipt of the grievance.
- In case an investor is not satisfied with our response they can lodge their grievance with SEBI at https://scores.sebi.gov.in/ or they may also write to any of the offices of SEBI. SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below link: https://play.google.com/store/apps/details?id=com.sebi&hl=en_IN.
- ODR Portal could be accessed, if unsatisfied with the response. Attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market”. A common Online Dispute Resolution Portal (“ODR Portal”) which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link — https://smartodr.in/.
Time for Response
General Turn Around Time (TAT) for response to complaint is (from the receipt of the valid complaint in writing):
- Allotment/ Refund related – 10 working days
- Legal notices – 30 working days
- Cases involving third party – 30 working days
- Fraud related – 45 working days
- All other cases – 30 working days
- Scores related – as specified by the regulator from time to time
Note: The above TAT can change depending upon the nature and complexity of the complaint.
Escalation of Complaints
If an investor is not satisfied with the resolution provided through various channels or the method of handling complaint; the investor can escalate the issues to the next higher level i.e. to the Managing Director of the Company. Such escalation should be made in writing and should be delivered in the hard copy to the Corporate Office of the Company.
5. Grievance Redressal Mechanism for Accessibility Issues
In compliance with the SEBI circular, Wryght Research & Capital Pvt Ltd has established a dedicated grievance redressal mechanism to address accessibility-related complaints from persons with disabilities (PwDs).
Dedicated Channels
- Email: info@wrightresearch.in
- Helpline: +91-6360127635 (operational Mon–Fri, 9:30 AM – 6:00 PM)
- Web Form: https://help.wrightresearch.in/support/tickets/new
Process
- All accessibility-related grievances will be acknowledged within 2 working days.
- Resolution/response will be provided within 15 working days.
- Complex issues requiring longer timelines will be communicated clearly to the complainant.
Escalation Matrix for accessibility issues
- Level 1: Mr. Lovish Jain, Nodal Officer, Email: lovish@wrightresearch.in, Contact: +91-6360127635
- Level 2: Mr. Siddhesh More, Compliance Officer, Email: siddhesh@wrightresearch.in, Contact: +91-6360127635
6. Escalation Matrix
The detail of escalation matrix for investor queries and complaints is mentioned below:
| Details of designation | Contact Person Name | Address where the physical address location | Contact No. | Email-ID | Working hours when complainant can call |
|---|---|---|---|---|---|
| Customer Care | Udhav Malhotra | Wright Research Office Address | 6360127635 | hello@wrightresearch.in | Mon–Fri, 9:30 AM – 6:00 PM |
| Head of Customer Care | Lovish Jain | Wright Research Office Address | 6360127635 | lovish@wrightresearch.in | Mon–Fri, 9:30 AM – 6:00 PM |
| Compliance Officer | Siddhesh More | Wright Research Office Address | 6360127635 | siddhesh@wrightresearch.in | Mon–Fri, 9:30 AM – 6:00 PM |
| CEO | Sonam Srivastava | Wright Research Office Address | 6360127635 | sonam@wrightresearch.in | By appointment |
| Principal Officer | Siddharth Singh Bhaisora | Wright Research Office Address | 6360127635 | siddharth.bhaisora@wrightresearch.in | Mon–Fri, 9:30 AM – 6:00 PM |
